In New Zealand, the sale of all vaping products is strictly regulated under the Smokefree Environments and Regulated Products Act, overseen by the Vaping Regulatory Authority (VRA) and the Ministry of Health.

Under these regulations, online retailers are legally required to take active, verifiable steps to ensure every single person purchasing a vaping product is aged 18 or older. In the early days of e-commerce, the standard industry practice was simply asking shoppers to click an "I am over 18" confirmation box.

Today, that self-declaration is no longer enough under the law. Regulators require retailers to inspect genuine, government-issued identification at the point of sale. Failing to uphold these standards doesn't just put businesses at risk of hefty fines and regulatory shutdown, it undermines the integrity of the entire industry. For us, operating strictly by the book is non-negotiable.

Beyond just following government rules, this policy is about doing the right thing by Kiwi communities.

Vaping was introduced to New Zealand as an effective harm-reduction and smoking-cessation tool for adult smokers. It was never intended for non-smokers, teenagers, or youth. As an established New Zealand business, we take our role in the community seriously. Stricter age gates online ensure that age-restricted products remain strictly in adult hands.

By verifying ID before an order is dispatched, we ensure that underage buyers cannot simply borrow a payment card or click past a warning screen. It’s an essential safeguard for rangatahi, and it's a standard of responsibility we are genuinely proud to back.

We completely understand that handing over sensitive personal information can feel daunting. We treat your personal data with the exact same care and respect that we’d expect for our own.

Here is exactly how your ID is handled:

• Strictly Controlled Access: When you upload an image of your ID, it is not broadcast anywhere or made publicly accessible. The only people who ever view it are you, and our vetted team members reviewing it to confirm your date of birth and identity.
• Sole Purpose of Use: Your ID is used exclusively to satisfy our legal verification obligations. We will never sell, lease, or use your identity documents for marketing or third-party purposes.
• Secure Storage: Uploads are encrypted and securely stored behind commercial-grade firewalls and access controls.

We have designed this verification step to be as friction-free as possible so you aren't left waiting around:

• Accepted Documents: We accept current, valid forms of photo identification including an NZ Driver Licence, a valid Passport, or an official 18+ / Kiwi Access Card. - If you're ordering outside of New Zealand, we will accept your government-issued form of identity.
• Instant Checkout: You do not have to wait for an approval email before finishing your purchase. Once your photo is attached, you can check out straight away. Our team checks and signs off your verification behind the scenes before packing and dispatching your parcel.
• A Handy Tip: For the time being, our system requires an upload with each purchase. To speed things up, we recommend taking a clear photo of your ID and adding it to your "Favourites" album on your phone. That way, you can attach it in a couple of quick taps next time you stock up.