Frequently Asked Questions

Why are you doing this?

Because of the backwards, anti-science mentality of the Australian government and anti-vaping organisations like the Cancer Council. Their refusal to approach the subject of vaping with honesty, integrity, and a desire to reduce harm means that vaping in Australia is far more difficult and far more dangerous than it has to be.

People who want to switch to vaping have to order raw nicotine from shady foreign websites, often in concentrations that are dangerous to handle, and are expected to know how to safely mix their juice despite having never done it before.

That situation is completely unacceptable. It's not safe, it's not fair, and we want to do something about it.

Vapoureyes NZ is intended to be the best way to introduce new Australian vapers to the community, to supply them with the liquid flavours they want with nicotine already added so they don't have to mess around with syringes or perform calculations or risk poisoning themselves with raw nicotine.

Instead, we'll ship their flavours and a starter kit directly to their door so they can put the kit together, pour in some juice straight from the bottle, and start vaping without having to wonder if they did everything correctly. 

Over time, we also aim to introduce a bunch of vaping guides that explain the concepts behind vaping and how to safely use various devices.

Our major goal here is to fundamentally change the way that vaping works in Australia without having to wait for the government to wake up and smell the roasted strawberry.

Where are my other favourite Vapoureyes liquids?

Over the next fortnight we'll be bringing across the remaining flavours and making them available for purchase on Vapoureyes NZ. If you're signed up to our newsletter (see the form at the bottom of every page on our site) you'll receive a notification when we're finished.

Will my Vapouryes Australia account work on Vapoureyes NZ?

Vapoureyes NZ and Vapoureyes Australia are separate companies with separate Shopify stores, so your account won't carry over. You don't need to create an account to place an order with us, although you're welcome to do so. 

What about my karma points?

Australian karma points stays attached to your Australian account. We'll be introducing karma to Vapoureyes NZ as soon as possible.

Will you be selling unflavoured nicotine?

We sure will, in a variety of strengths. We anticipate introducing unflavoured nicotine sales sometime in the next fortnight, once the initial launch buzz has died down a bit and we have time to focus.

What about hardware?

Absolutely, our goal is to progressively introduce more hardware options, with a particular focus on starter kits so that new vapers have a place to go where they can pick up a kit and some juice without having to worry about things like where they're going to source nicotine and how to use it safely. For the time being, the majority of our high-end hardware sales will remain in Australia with our Australian sister company, Vapoureyes Pty Ltd.

Can I use zipPay?

Unfortunately, zipPay is not available in New Zealand at the moment. We've spoken with the zipPay team and they promise us that as soon as they begin trials in New Zealand, we'll be among the first batch of companies who are invited to join.

How much can I order?

As much as you like, there are no limits except for Fanboy which is restricted to one bottle per order. Hey, it's $3 NZD a bottle and we lose money on every one we sell, don't be like this guy.

How fast is shipping?

If you're in Australia, pretty damn fast. From the moment we process your order to the time your parcel arrives in Australia is typically less than 24 hours. At that point, NZ Post hands the parcel over to Australia Post and it takes Australia Post anywhere from 2 to 6 business days for it to show up on your doorstep (longer for regional and rural areas.)

We also offer an express courier service to Australia which often produces delivery times of 2 to 3 business days for major metropolitan areas, and slightly longer for rural and regional areas.

For comprehensive information about how shipping works and our expected delivery timelines, check our shipping information page.

Are you actually in New Zealand?

Yep. Our production facility is in the beautiful town of Hastings, situated in Hawke's Bay on the eastern coast of New Zealand's North Island. Vapoureyes NZ is a fully registered New Zealand business, and although we share the same name as our Australian sister company, we're a completely separate legal entity that employs staff in New Zealand and is entirely operated within New Zealand.

All Vapoureyes NZ products are shipped directly from our production facility in New Zealand, we don't keep any intermediary stock in Australia whatsoever.

Can I order liquids with nicotine from your Australian site?

Nope. As per the above, Vapoureyes NZ is a completely separate entity from Vapoureyes Australia and you can't place orders on one site that will be fulfilled on the other site. More to the point, it's illegal for an Australian company or individual to sell or otherwise distribute nicotine within Australia, so even if we wanted to we couldn't do it.

What happens if my order gets stopped by customs?

In practice, customs have no reason to stop your order - it's fine for you to import liquids containing nicotine, tens of thousands of people in Australia do it every year without a problem. 

If for whatever reason customs does decide to stop your parcel, they'll contact you and let you know why. At most, they're likely going to want to see a copy of your invoice to confirm the value of the contents, nothing much more than that. In any case, feel free to contact us if you experience any difficulties with customs and we'll help.

Bear in mind, however, that orders over $1,000 AUD will be subject to GST and import duties, and there's nothing whatsoever we can do about that. We always write the full, true value of your order on the shipping declaration and label.