Shipping Information

If you live outside of the New Zealand, please note your parcel may take between two and four weeks to arrive. We apologise for any inconveinence this may cause. Thank you for your understanding.

🚚 FOR OUR KIWI WHĀNAU

Recent changes in NZ regulations on Vaping products means that a large percentage of our selection is unavailable to our NZ family. If a product has “EXPORT ONLY” on the product page, you will be unable to purchase this item.

Domestic Shipping

With the current shipping conditions in New Zealand, we have been advised of the following:

The current estimate for domestic deliveries is 2-4 working days (excluding unanticipated delays)

Parcels are unable to be left on location since Nicotine containing products and associated items (Vaping Pods, mods, kits etc) are considered 18+ items akin to alcohol and tobacco. The person receiving the product must sign for it and be 18 years or older, if the courier suspects that the person is below the age of 18, they can request ID.

If the ID request is declined, the package will be taken away and shipped back to us (the sender). The customer will then need to contact us to arrange reshipping at your cost. This also means that packages for NZ customers cannot be left on site, a signature is required, and, in the event there is no one home to receive the parcel, it will be returned to the depot and the customer will need to arrange for another delivery attempt.

Tracking updates can take longer to appear if an order is placed on Friday as we do not currently have shipping service on weekends for our parcels, so please keep this in mind if your tracking isn’t immediately updated.

Any issues or queries can be relayed via our website or to hello@vapoureyes.co.nz