We highly recommend our Express shipping option on all orders- it's extremely fast and has excellent tracking every step of the way.
If you choose not to use the Express shipping option, please bear in mind that our free standard shipping service is not instant.Australia is a very large country, it takes time for Australia Post to deliver parcels.
Your parcel is travelling thousands of kilometres across an ocean to reach you. In 99.9% of cases, your parcel will actually arrive in Australia less than 24 hours after we ship it. From that point onwards, your parcel is at the mercy of Australian Customs and then it's up to your local postal service (i.e, Australia Post) to actually deliver it to your house, and that process takes a lot longer and is completely outside of our control.
95% of our shipments arrive within the timeframes listed on this page, and the remaining 5% take an extra day or two, usually because the shipment is being manually inspected by customs - a process we have no control over.
Parcels that have names that are initialed will be held by customs and confirmation will be sought from the shipper; leading to further delays in you getting your vape mail.
Standard shipping is not an express courier service. Your parcel will travel through your local postal system in exactly the same way as a standard domestic parcel travels.
We offer free shipping to Australia for orders over $50, which is a ridiculously cheap deal that no other vendor in New Zealand offers. For roughly $50 NZD (which is about $45 AUD) you can get bottles of fully mixed liquid containing nicotine delivered to your doorstep from another country.
If you want them in the next 1-5 days, splurge for Express. It's pretty good, and still a heavily subsidised courier service.
You might be wondering what the difference is between the two different types of shipping methods we offer - here's a breakdown of the pros and cons of each option.
| Benefits | AUS POST EXPRESS + TOLL PRIORITY | Standard/Free Post |
| Average Delivery Times (in business days) | 5-12 Working Days (assuming no unexpected delays) | 3-4 Weeks |
| Dispatch Priority | These will be processed and shipped first | These orders are processed as time allows after the Express orders are shipped |
| Deliver to PO Boxes/Parcel Lockers | Only AusPost Express ships to these addresses | AusPost - Standard will ship to PO Boxes and Parcel Lockers |
| AusPost Express - Recommended by us |
Pros
|
Cons
We prioritise Express shipments in order to get them out the door by 2pm. It's only $15 NZD (~$13/14 AUD), which is super cheap for a flat rate express international courier service. By comparison, with other stores, Express from Asia/USA/UK usually costs $40 AUD or more. We actually subsidise the cost of Express Courier to keep the price low - we pay the extra out of our own pocket to make sure you're always getting the cheapest possible shipping. No remote delivery charges. |
| Standard Post / Free Shipping |
Pros
|
Cons
|
These delivery times are estimates (notguaranteed), assuming no transit delays due to extenuating circumstances - potential delays will be posted at the top of this page, and override the dates below.
Please note that Express only deliver directly to metro addresses - for all regional/rural addresses outside of the metro area, your package is handed off to Australia Post for last-mile delivery which can take an extra day or two.
BELOW ESTIMATED TIMES DO NOT INCLUDE POSSIBLE COVID DELAYS
Estimated delivery times (in business days - weekends and public holidays not included):
| Metro Areas | EXPRESS + TOLL PRIORITY (Metropolitan areas usually under a week) | Standard Shipping(1-2 weeks) |
| Adelaide | Overnight - 4 | 5 - 10 |
| Alice Springs | N/A | 5 - 10 |
| Ballarat | Overnight - 4 | 5 - 10 |
| Brisbane | Overnight - 4 | 5 - 10 |
| Cairns | 2 - 5 | 5 - 10 |
| Canberra | Overnight - 4 | 5 - 10 |
| Darwin | 2 - 5 | 5 - 10 |
| Melbourne | Overnight - 4 | 5 - 10 |
| Perth CBD | Overnight - 6 | 5 - 10 |
| Sydney | Overnight - 4 | 5 - 10 |
| Hobart | 2 - 5 | 5 - 10 |
If your package hasn't arrived within two weeks (10 business days), please check your tracking link (sent to you via email) to see if there are any apparent issues.
Please then call your shipping provider and provide your tracking number;
If Australia Post are unable to locate the package, please reply to your order confirmation email or email us on hello@vapoureyes.co.nzso we can sort this for you.
Lost in Transit Packages
On the rare occasion your order is Lost in Transit you must contact us within a maximum of 28 days of receiving your tracking information. Queries outside this timeframe aren't able to be investigated by our courier partners so we're unable to assist in a replacement or refund. If your order has been deemed lost in transit by our courier and logistic partners, once we have confirmation of a successful claim we will issue a store credit to the value of your order or replace the order. No refunds are eligible unless at our own discretion. Lost in transit packages need to be confirmed by the courier company which can take an additional 30 days after the expected delivery date (see shipping timeframes). This process may take 30-90 days. View more information on our Refund Policy Page Here.
For deliveries within New Zealand we have partnered with CourierPost, who offer by far the fastest and most reliable domestic deliveries. All shipments are sent with signature on delivery.
Shipping costs for ALL orders within New Zealand are completely FREE (regardless of how much you spend, your location or rural delivery!!)
Too easy!
Estimated delivery times (in business days - weekends and public holidays not included):
North island: Overnight - 2 days
South island: Overnight - 3 days
Rural delivery addresses: Add 1-3 days.
We use DHL Express for our international deliveries, with shipping costs calculated at checkout.
Vapoureyes is not responsible for customs or duties payments in your country, and we unfortunately cannot under-declare the value of our outgoing shipments, nor edit our invoices.
These delivery times are estimates (notguaranteed), assuming no transit delays due to extenuating circumstances.
Please note that DHL only deliver directly to metro addresses - for all regional/rural addresses outside of the metro area, your package is handed off to your local postal service for last-mile delivery which might take an extra day or two.
Estimated delivery times (in business days - weekends and public holidays not included):
| Europe | ETA: 3 - 6 Days | ||
| Albania | Finland | Italy | Poland |
| Andorra | France | Jersey | Portugal |
| Armenia | Georgia | Kosovo | Reunion |
| Belarus | Germany | Latvia | Romania |
| Belgium | Gibraltar | Liechtenstein | San Marino |
| Bosnia And Herzegovina | Greece | Lithuania | Serbia |
| Bouvet Island | Greenland | Luxembourg | Slovakia |
| Bulgaria | Guadeloupe | Macedonia, Republic Of | Slovenia |
| Croatia | Guernsey | Malta | Spain |
| Cyprus | Holy See (Vatican City State) | Moldova, Republic of | Sweden |
| Czech Republic | Hungary | Monaco | Switzerland |
| Denmark | Iceland | Montenegro | Turkey |
| Estonia | Ireland | Netherlands | Ukraine |
| Faroe Islands | Isle Of Man | Norway | United Kingdom |
| Asia | ETA: 2 - 4 Days | ||
| Cambodia | Hong Kong | Malaysia | Vietnam |
| China | India (Not since 2022) | New Caledonia | Taiwan |
| Cook Islands | Indonesia | Pakistan (Not since 2022) | Sri Lanka (Not since 2022) |
| Fiji | Japan (Limitations apply) | Samoa | |
| North America | ETA: 2 - 5 Days | ||
| Canada | Mexico | ||
| Status | Translation |
| Shipment information received | Vapoureyes has printed your shipping label and your parcel is sitting in a stack awaiting pickup by the DHL courier. |
| Shipment picked up | Your parcel has been picked up by the DHL driver. |
| Customs status updated | Customs have processed your parcel. Click the red "further detail" link on the tracking page to see any relevant information about the customs process. |
| DHL Needs further information from the importer | Typically, this status will be automatically cleared and you don't need to provide any further information. In very rare cases, DHL will contact you via phone or email if they need information, but the status usually just clears automatically and the parcel is delivered. You do not need to contact us or DHL if you see this tracking status. |
| Shipment has been given a release by Customs | Customs have inspected your parcel and cleared it for delivery. |
| Shipment on hold | Your parcel is in a holding area with thousands of other parcels waiting to be moved to a different part of DHL's delivery network. This is completely normal, and doesn't affect the speed at which your parcel is delivered. Almost every single DHL parcel will show this status at one point or another, it's nothing to worry about and you do not need to contact us or DHL about it. |
| Unless there is an adhoc exam or a stop by another regulatory authority the shipment will proceed to delivery | Your parcel has been cleared for delivery, and the only thing that might interrupt it is if customs decide to arbitrarily pull your parcel out of the queue for further inspection. This almost never happens, and if it does you don't need to do anything and you don't need to contact us or DHL about it, customs will clear the parcel shortly afterwards. |
Vapoureyes is not responsible for customs or duties payments in your country, nor can we fraudulently mis-declare shipments containing vape products.
Below is a table of countries we've had issues with in the past, and is not a definitive list.
| General clearance difficulty | High import taxes/duties | Seizure / destruction |
| China | Canada | Indonesia |
| Country-specific notes. |
| Japan - Limit of 120ml nicotine-containing e-liquid per person, per month + $100 USD limit per shipment. USA - Due to recent USA regulatory changes regarding the transportation of vaping products, we are not able to deliver Vaping Products to the USA as of March 26, 2021. This prohibition includes all vape devices, products and accessories. For more information related to this new policy, you can click here (p. 2669) to review the “Preventing Online Sales of E-Cigarettes to Children Act” outlined in the Consolidated Appropriations Act, 2021. "Shits' fucked", as the kids say. |
🎄IMPORTANT CHRISTMAS ANNOUNCEMENT 2023 🎄
As we approach the festive Christmas season, we anticipate a higher volume of orders globally, which may lead to some delays in shipping. We are dedicated to ensuring timely delivery, but kindly ask for your patience and understanding should any delays occur
General Information:
International mail is facing delays, both services (Express and Standard) can be affected by unexpected delays. These delays are out of our control and need to be factored into your delivery expectations
We will do our best to maintain our stock levels for our customers, our locally made products will remain fully stocked
Our stock of imported liquids will be maintained as best we can however with new regulations here in NZ on labelling and supply chain issues, we will not always have these products available
Hardware will be maintained as best we can
We are using AusPost for our Express and Standard Shipping options and the following needs to be considered when selecting these options
Toll Priority
This is an Express service and at this point, they do not have a free shipping threshold so any orders with Toll Priority will cost $18 regardless of the value of the order.
To ensure that your package gets to you with a minimum of difficulty please follow the steps below:
Recent changes in NZ regulations on Vaping products means that a large percentage of our selection is unavailable to our NZ family. If a product has “EXPORT ONLY” on the product page, you will be unable to purchase this item.
Courier Post:
With the current shipping conditions in New Zealand, we have been advised of the following:
Vapoureyes NZ proudly supports Nourished For Nil, a local non-profit organisation whose sole aim it is to rescue surplus food and redistribute it to the local Hawke’s Bay community.
The highest quality nicotine e-liquids, vaping supplies, and vape starter kits, produced in an ISO-7 clean room, with super fast free shipping to Australia.
Australian and New Zealand nicotine vaping ejuice, e-juice, e-liquids.
