COVID-19 and Vapoureyes NZ

New Zealand has officially kicked COVID's butt. Can I get a whoop-whoop?

What this means for your vape-mail:

Orders are being dispatched at pre-COVID speeds.

We have re-introduced our regular dispatch teams operating at normal hours - we aim to have all vape-mail shipped within 24 hours of receiving your order (barring the Monday rush after the weekend, of course!)

Your order may take slightly longer to be delivered.

We have received advice from both DHL and NZ Post that deliveries may have an additional 1-4 days added to their delivery time due to reduced global air freight capacities. These delays may become longer if freight infrastructure falls under additional load.
DHL tracking may show a status of “Access restricted by the Consignee or Regulatory body” - please don’t fret, this is a generic status which indicates that DHL are sanitising the outer packaging of all parcels entering the country.

Every single freight company, regardless of country of origin, is experiencing levels of disruption to their operations in one form or another.

In short:You willget your parcel, it will just take longer than usual.

Finally, if you have a spare two minutes and feel like writing our team a joke, poem, or any other forms of encouragement, please don't hesitate to click the link below and send us a little note to brighten up our collective days.

We're all human, all going through some of the toughest times of our lives, and every kind word is shared with, and extremelyappreciated by the entire team.

Click here to contact us.

Your friends,

Mo, and the entire Vapoureyes family.

The short version:

Mail will be delayed, but is very unlikely to stop.
Delivery drivers will opt for contactless signature.
Locally-made e-liquids and nicotine will remain fully stocked.
Imported e-liquids may run short due to production shutdowns in the USA.
Hardware will remain stocked.

✈️️ For our Australian family

Australia Post

To minimise the risk of contracting or spreading coronavirus, all parcels — whether collected from your local post office or delivered to your home — Australia Post will no longer require your direct signature for delivery or collection. Instead, an Australia Post staff member will ask for your name and sign on your behalf.

DHL Express

Your local DHL delivery driver will ask for your identification, then sign on your behalf. To avoid theft or other delivery issues, DHL records the geo-location of their drivers at the time of signature. If you are really trying to avoid all life-forms outside of your living room, you should also consider taking advantage of DHL's "On Demand Delivery", which allows DHL to deliver signature-required parcels safely, without a signature. Neat.

🚚 For our Kiwi whānau

Courier Post

NZ Post has advised that due to COVID restrictions, deliveries within New Zealand may be delayed - but in our experience, during Level 1 most packages are being delivered overnight.

NZ Post couriers (including CourierPost and Pace) will knock on the door as usual and step back two metres (or as far back as they can.) They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient’s name (to record proof of delivery) and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly.

If no one comes to the door and there is no Parcel Leave authority in place, the courier will follow the standard process which is to leave a calling card with details of the delivery, and return the parcel to depot for later collection.

We highly recommend setting up "Parcel Leave" to minimise contact between you and postal workers wherever possible.