UPDATE Wednesday 9th Jan.
- We're nearly caught up! Any orders placed on Thursday 10/01/19 should be out the door on Friday (regular dispatch times).
- Any orders placed on Friday 11/01/19 will definitely ship on the following Monday.
- We appreciate everyone's patience through this difficult time.
Hi all, Mo here with a quick update on shipping/dispatch times, and some regretful news.
- We're working through the Christmas backlog, see below for estimates.
- We've had a death in the family, and might be a little short-staffed.
- DHL Express shipping has been reduced to $9 until we catch up.
The dispatch team have returned to work and are working hard to get everyone's late-December vape-mail packed and out with the couriers. As you can imagine, there is a bucket-load of orders that have accumulated during our annual Christmas shut-down.
Now, it's extremely upsetting to regretfully inform you that our brother, friend, and fulfillment manager at Vapoureyes Australia, Edward Lazootin passed away recently. As you can imagine, this has devastated the entire Vapoureyes family both in Australia and New Zealand.
A few of us are flying back to Adelaide this weekend to attend the funeral, but thankfully we do not think that this will disrupt the speed of the dispatch times to any great extent.
I understand that no-body likes to wait for Vape-mail, so if you would instead like to have your order refunded, please let us know as soon as possible by replying to your order confirmation email and we'll take care of that for you.
All the very best,